What Marketing Can Do For You

I thought I would clear up some misconceptions about marketing in this two-part series: What Marketing Can Do For You and What Marketing Can't Do For You. We'll start with the positive.

Over the years, I've had dealings with some business owners who have a rather skewed perception of marketing. They think you throw a few ads out there, get a couple of press releases printed and voila! You're a big success.

Oh, if it only were that easy. (Although if it were, I probably wouldn't have a job.)

But there's no getting around that to have a successful business, you need a solid marketing plan.

So what CAN marketing do for you? Increase your business – no question about it. You need to be marketing if you want to grow your business.

However (and this is a really big however) marketing is NOT going to result in overnight success. Marketing is about slow growth, building on last week's success and forgetting about last month's failures. (Or what you THINK are failures. It's not uncommon that a campaign you think is a dismal disappointment may be what caused the next campaign to take off.)

Marketing is about frequency -- about your target market seeing your offer over and over again until they're finally ready to buy. Without that very important frequency, your business will start to stagnate and eventually die.

Now that doesn't mean you won't have a major success with a campaign. Even a massive, amazing, unbelievable success. You'll run one ad or be featured in an article and wham! You end up with more orders than you know what to do with. While that's a great shot in the arm, it probably won't last unless you keep building upon it. Eventually the orders will dry up and you'll be back to where you were before.

Marketing is also about being consistent. This goes back to building on successes. Your customers need to see your message over and over again. This builds trust and credibility. Plus, your current customers will also respond to that frequency. Not only will they not "forget" about you and go to your competitor, but it will help build their trust in you as well.




Lastly, marketing is about working hard. There's no getting around it. To be successful means putting in the time and energy to continually market yourself. (You can also pay someone to help you with it, but basically it comes down to someone somewhere has to put in the time to continually market you.)

If you remember nothing else, remember this: If you don't implement your marketing strategies, nothing is going to happen.

That last sentence seems obvious, but again, I'm amazed at how many people I run into who aren't willing to do the work. They talk about it, but when it actually comes down to doing something, they somehow never seem to get around to it.

One way to overcome that is to plan on doing one task or a little marketing every day. Then it doesn't seem quite so overwhelming. Me, I make a commitment to do X number of marketing tasks a week, regardless of how much time that takes.

Marketing is a commitment. There's no getting around it. If you have a business, then you have no choice but to make a commitment to marketing on a consistent basis until the day comes when you decide you don't want a business anymore.

Creativity Exercise -- Make a Commitment

Since I'm interested in having all of you succeed, I want YOU to make a commitment right now to market your business on a regular basis.

Write this statement on a piece of paper, filling in your name in the proper place.

I, YOUR NAME, am making a commitment to market my business on a regular basis from now until I decide I don't want to be in business any more.

Sign and date it.

I suggest posting it in a place where you can see it while you're working. Or, if you really want to add some accountability to your commitment, tell someone about it. You can even tell me about it -- just send me an e-mail at Michele@theartistsoul.com There's nothing like announcing your intention to keeping you honest.

Brand Development, You Should Improve Your Branding

It might be almost blasphemous to talk about letting go of old brand equity and laying an old brand to rest, but there are times when change is needed. Reformulating and re-designing, or even overhauling an old brand can be a wise decision. If sales are flat and show no sign of growth, you'd better stop kidding yourself and hire a branding consultant.

Brands are an extremely vital element in your product and corporate value proposition. With communications so pervasive today, corporate branding and product branding are becoming fused as one. Corporate brands are increasingly powering product brands and product sales and that pose some substantial risk, as those sub brands can't be as easily re-positioned when they falter.

Brand Culture

As time passes, culture changes, new technologies and new competing brands appear and they change the perception of value that is available in a marketplace. Old sales propositions won't fly in the face of 20 or more other competitors offering the same benefits and features. With cultural, economic, technology changes, and corporate changes, your aging brand image and brand equity may end up doing more harm than good. Your former branding successes could leave your brand and company stuck in the past.

A good example of age related branding problem is in the realm of computer products. I recently bought a new laptop computer because my old one just couldn't keep up with my multitasking and other work needs. At the retail store, there were computers with Intel or AMD microprocessors to choose from. The key matter wasn't really microprocessor speed or capability. In the past, the Intel logo would have compelled me to buy only computers with their processors regardless of what other features were available in the computer. The Intel brand was clearly in a class by itself. Not this time. This AMD powered computer was low priced and had the memory I required along with other features such as a 100 Gb hard drive, high-resolution screen, numerous ports and adapters and a long lasting battery. It only weighs a couple of pounds and the AMD logo seemed to look better too. It says: AMD Turion 64 Mobile Technology. 64 bits and mobile compatibility. Why doesn't Intel mention that on the computer they have their products in?

Laptops are hot and prices are falling. My 15-year-old nephew just bought his first laptop on eBay, since they are cheaper and more accessible. So the whole "culture" of shopping and purchasing computers has changed.

Everyone is buying high-resolution screens and I was eager to ease my eyestrain from long hours of viewing everyday. The huge hard drive was great and the laptop looks good too. The old Intel brand just didn't have the effect it once did, and their competitor, AMD, just sold one of their processors. The laptop is working great and now Intel processors don't dictate which computer I'll buy




To me, the Intel logo and brand brings back memories of old Pentium computers. This is worsened by the fact that today's processors have changed and they are running at lower speeds. This confuses the speed benefit that Intel had its brand positioned around. The technology change in viewing screens, memory, and processor use in the computer has moved the market away from where Intel was positioned. The Intel corporate brand powers sales of their new processors, but they can call those new products anything they want and it won't effective my decision.

What Intel needs to do now, is to associate its processors with the features and benefits that consumers and B2B buyers make decisions upon. Computer branding is not all about the processors anymore and the old Intel brand image is deeply tied to old technology. Even the brand name Pentium is associated with the computer culture of the 90's.

Here's the issue: the old Intel brand was so successful in 90's that it's trapped Intel in a time warp. Intel needs new branding that ties it to the future, not the past. To get there, they are probably going to have to jettison the past.

Google is a good example of modern branding and a brand that is not tied solely to web search engines. The brand is now diversified strategically to associate it with everything people are doing on the web. Google is omnipresent, and its brand image is solely in its relevance to the current Internet culture. Google won't let its common search engine role diminish its branding power.

Hanging onto to Old Branding Concepts

There's a lot of reason why brand managers, CEO's, and marketing managers resist rethinking their branding and redeveloping their brands. Most often, they don't want to leave their comfort zone and risk a short-term blip in profit. Some don't want to make an investment in hiring a branding consultant to look at the options. Branding experts examine a brand to discover its current problems, the culture of the marketplace, and to determine if a new brand identity or brand positioning would be fruitful. Some old brands are doomed, but most are just stale and not in tune with the target market. A branding consultant can provide crucial insight into market perception, brand value building, brand loyalty development, and to discover the brand value proposition that could breathe new life into your brands.